Payment & Cancellation Policy

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At EverPaws Petcare LLC, we value your time and appreciate your trust in caring for your pets. To ensure fair scheduling and reliable service for all clients, please review the following policies.

Payment Policy

• Payment is due on or before the first scheduled day of service unless otherwise agreed upon in writing.
• We accept approved electronic payment methods and cash.
• Services may be suspended for unpaid balances until payment has been received.
• Extended bookings, overnight stays, and holiday reservations may require a non-refundable deposit to reserve your dates. The remaining balance is due before services begin.
• Returned payments or failed transactions may be subject to additional fees.

Cancellation Policy

We understand that plans can change. We simply ask for as much notice as possible.

Dog Walking & Drop-In Visits

• Cancellations made at least 24 hours before the scheduled visit will not incur a fee.
• Cancellations made with less than 24 hours’ notice will be charged 25% of the scheduled service fee.

Overnight Pet Sitting

• Cancellations made 10 or more days before the scheduled start date will receive a refund of any payments made, excluding any non-refundable deposit.
• Cancellations made less than 48 hours before the reservation, early returns, or same-day cancellations are non-refundable, as those dates have been reserved exclusively for your pet.

Holiday Bookings

Holiday reservations are in high demand and require additional planning.

• Holiday deposits are non-refundable.
• Cancellations made within 7 days of a holiday reservation are non-refundable unless otherwise agreed upon.

Schedule Changes

We will always do our best to accommodate requests for additional visits, schedule changes, or extended care. However, all changes are subject to availability and cannot be guaranteed.

Client Responsibility

Clients are responsible for providing accurate care instructions, emergency contacts, veterinary information, and ensuring we have safe access to the home during scheduled services. Any changes to your pet’s routine, health, or behavior should be communicated as soon as possible.

Emergency Situations

If severe weather, unsafe travel conditions, natural disasters, or other emergencies prevent us from safely providing services, we will communicate with you as soon as possible to discuss alternative arrangements. Your pet’s safety and our safety will always come first.

Questions?

If you have any questions regarding our policies, please don’t hesitate to contact us. We are happy to clarify any part of our payment or cancellation policy before your services begin.